SAP CRM
overview
Our SAP C/4 HANA Services
C/4 HANA – 4th generation CRM product of SAP is the leading cloud based customer experience and ecommerce. It has revolutionized the typical CRM market by combining front-desk CRM and automation applications with the back-end ERP systems and business apps.
SAP Marketing Cloud
SAP Sales Cloud
SAP Comerce Cloud
SAP Service Cloud
SAP Customer Data Cloud
Solutions
Segra Infoware - C/4 Hana Solutions
SAP Marketing Cloud
Segra Infoware provides SaaS marketing automation application solutions that enables organizations to understand what their customers want and develop campaigns to respond to those needs. The data is pulled from a plethora of sources into a single view with the help of SAP Marketing Cloud. We use advanced analytics and machine-learning algorithms and create in-the-moment customer experiences. By analyzing customer interactions we can find which customers are most profitable.
SAP Sales Cloud
We help our customers through SAP Sales Cloud which is a tile-based user experience that allows users to organize the sales activities that are most important to them and drill down to the most relevant information, like KPIs. This is a mobile-first sales enablement tool that allows sales people to act more quickly on sales opportunities and have more relevant relationships with customers, as well as an influencer map function that shows colleagues or contacts who can help win deals while they are in progress.
SAP Commerce Cloud
This is an e-commerce application that allows companies to develop and deliver e-commerce experiences for customers. SAP Commerce Cloud provides a complete view of each customer that allows companies to present personalized e-commerce shopping experiences. It includes configurable dashboards that allow users to manage their e-commerce operations, including product content on an e-commerce site or real-time data about inventory levels.
SAP Service Cloud
Segra help you with the mobile-first platform for managing field service operations. Field service technicians can use SAP Service Cloud on a mobile device to plan and manage service calls while the system keeps managers updated on activities. For example, the field service technician can schedule appointments, locate needed parts, get information on how to install the parts, get directions to the service appointment location and keep travel data, and process payments.
SAP Customer Data Cloud
This is an application that businesses can use to allow customers to control the use of their personal data in online or e-commerce relationships. SAP Customer Data Cloud came to SAP when it acquired Gigya in 2017, one year after Segra Infoware was born. The application is intended to help companies meet GDPR requirements for transparency and control of personal data online. We help our clients harness the full capabilities of this tool and a proven track record to support it.